Return & Refunds

Refund and Return Policy

Teavity, LLC

Last Updated: 11/15/2024

At Teavity, LLC, we are committed to providing high-quality products and ensuring our customers’ satisfaction. If, for any reason, you are not entirely satisfied with your purchase, we offer a hassle-free 30-Day Money-Back Guarantee. Please review our policy below for details:

 

1. Returns Eligibility

• Items must be returned within 30 days of the purchase date.

• Products must be in their original condition and packaging.

• Opened or used items may be eligible for partial refunds at our discretion.

• Gift cards and final sale items are not eligible for return or refund.

 

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our Customer Support Team via:

• 📧 Email: info@teavity.com

• 📞 Phone: 888-585-5034

2. Provide your order number and reason for the return.

3. We will issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions.

4. Ship the product to the address provided, ensuring the RMA number is included in the package.

 

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days to the original payment method.

• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

 

4. Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

 

5. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery via info@teavity.com or 888-585-5034. We will arrange a replacement or full refund at no additional cost.

 

6. Non-Returnable Items

• Items marked as final sale.

• Digital products and gift cards.

 

Contact Us

If you have any questions or need further assistance, don’t hesitate to reach out!

📧 Email: info@teavity.com

📞 Phone: 888-585-5034

 

We appreciate your business and look forward to serving you again! 😊

This is updated with the provided contact details. Let me know if you’d like additional adjustments!